At Tropical Plant Kit, we’re committed to delivering the best products to you. To ensure your products arrive safely and quickly, please review our shipping policy below to learn how we deliver your order.
Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
During peak seasons (e.g., holidays), processing may take up to 3-5 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Countries We Currently Sell To
We currently accept orders from the following 31 countries:
- Asia: Japan, Malaysia, Singapore, South Korea, Thailand, Vietnam.
- Americas: Brazil, Canada, Chile, Colombia, Mexico, Peru, United States.
- Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Poland, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
If your country is not listed and you would like to place an order, please contact our team at info@tropicalplantkit.com for assistance.
Shipping Rates & Free Shipping
Our shipping zones use the USD thresholds and flat rates below. The applicable shipping charge and free-shipping option are displayed at checkout.
| Destinations | Free shipping on orders of | Shipping below threshold |
|---|---|---|
| South Korea, Japan, Vietnam, Malaysia, Singapore | $25 | $8 |
| United States, Thailand, Canada, United Kingdom, Germany, France, Italy, Spain, Poland, Sweden | $45 | $10 |
| Mexico, Brazil, Chile, Colombia, Peru, Czech Republic, Denmark, Belgium, Finland, Austria, Netherlands, Romania, Slovakia, Greece | $50 | $15 |
| Russia, Switzerland | $45 | $15 |
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours of receiving the email.
- Once shipped, you’ll receive an email with a tracking number.
- Track your package directly on the carrier’s website (USPS, UPS, etc.).
- If you don’t receive tracking within 3 business days of your order confirmation, contact us.
Lost, Delayed, or Damaged Shipments
- Lost Packages: If your order doesn’t arrive within the estimated window, file a claim with us using your tracking info. We’ll investigate and replace or refund as needed.
- Damaged Items: Inspect your package upon arrival. If damaged, contact us within 7 days with photos—we’ll send a free replacement.
- We’re not responsible for delays caused by carriers, weather, or customs, but we’ll do our best to resolve issues.
Shipping Restrictions
- Hazardous Materials: We don’t ship items classified as hazardous (e.g., certain fertilizers if applicable).
- Perishables: All our products are non-live and stable for shipping—no refrigeration needed.
- PO Boxes: We ship to PO Boxes via USPS; street addresses preferred for UPS.
Questions?
If you have any questions about our Shipping Policy, reach out to our customer service team at info@tropicalplantkit.com (Mon-Fri, 9 AM – 6 PM EST). We’re committed to making your tropical plant journey a breeze!